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What does "Messaging Credits" mean?
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Each time you send a message to a mobile phone, you are
charged one credit. If you will be receiving incoming
messages, but will not be providing a text message response,
you will be charged a credit for the incoming message.
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Do unused messaging credits rollover to the next
month?
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Message credits included in our plans do not roll over.
Each month on your billing date, the credits are reset
to your plan amount. In addition to the monthly included
credits, more credits can be purchased.
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Am I locked into a contract? Can I cancel?
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Your service agreement with Instant Response is on a month-to-month
basis after the initial 3 month service, you can cancel
at any time with a 30 day notice. Be sure to cancel before
your billing date. No partial month refunds or credits.
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Which wireless carriers do you support?
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Instant Respons currently supports Cingular, AT&T,
Verizon, Sprint, Nextel, Boost, Dobson, Midwest Wireless,
Alltel, T-Mobile, Virgin Mobile, U.S. Cellular and Cellular
One.
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Once I register a keyword, for how long do I own
it?
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Your keyword remains in your account for as long as you
make the monthly payments. If you cancel your account
or fail to make your payment, the keyword becomes available
for others to register after 30 days.
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What is the best was to manually upload/add phone
numbers to my list?
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If you have any existing list, you can add these numbers
manually once you are logged into the Administration Dashboard.
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Do I need a special software on my PC to use the
Administration Dashboard?
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No software is required. You can access the Administration
Dashboard using any web browser from a PC or mobile phone
device that is connected to the Internet.
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What if I need more credits than the monthly package
includes?
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You can upgrade or downgrade your account at any time.
If you find you are running low on credits, simply contact
us to request an upgrade.
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Who is HomeHelpers.NET and why do I go to their
store front when ordering Instant Response?
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HomeHelpers.NET LLC is the parent media corporation that
owns and operates us.
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